Privacy Policy
Last updated: January 12, 2026
1. Information We Collect
We collect information you provide directly to us when you use our services, including:
- Contact Information: Name, phone number, email address
- Service Information: Service address, preferred appointment time, type of items for removal
- Payment Information: Payment method details (processed securely through our payment processor)
- Communication Records: Records of your communications with us, including phone calls and emails
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our junk removal services
- Schedule appointments and send service reminders
- Process payments and send receipts
- Respond to your inquiries and customer service requests
- Send you service updates, promotional materials, and other information (you can opt-out anytime)
- Comply with legal obligations and protect our business interests
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Payment processors (Stripe/Square), call tracking services (Ringba/CallRail), and hosting providers who assist in our operations. These parties are bound by confidentiality agreements.
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, sale, or transfer of our business assets.
SMS Consent Policy (Strict)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience and analyze website traffic. Specific tools we use include:
- Google Analytics & Tag Manager: To understand how visitors interact with our website.
- Vercel Analytics: To monitor website performance and speed.
- Call Tracking: To attribute phone calls to specific marketing channels.
You can control cookies through your browser settings. To opt-out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of marketing communications
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Austin Junk Removal
600 Congress Ave, Suite 1400, Austin, TX 78701
Phone: (737) 787-2913
Email: Junkremove@proton.me